Timeframe: You may return most products within 30 days from the date of delivery. After 30 days, we unfortunately cannot offer you a refund or exchange.

 

Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. If the item is damaged, opened, or used (unless the product is defective), it may not be eligible for return.

 

Non-returnable Items: Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)

• Digital products or downloadable software

• Personalized or custom-made items

• Gift cards

 

 

 

 

Return Request: To initiate a return, please contact us within the eligible return period through the return tab in the website or at sale@eazyseek.com with your order number and the reason for the return.

 

Return Shipping: Once we approve your return, we will provide instructions for returning the item. You will be responsible for the return shipping costs unless the item was defective or an error occurred with your order.

 

Refund or Exchange: Once we receive the returned item and inspect it, we will process a refund to your original payment method or offer an exchange, depending on your preference and the availability of the item. Refunds typically take 5-10 business days to process.

 

 

 

 

 

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may request photos or other documentation to verify the damage or defect.

 

• If the item is defective or damaged through no fault of the buyer, we will cover the return shipping costs and offer a full refund or exchange.

 

 

 

• Refunds will be issued to the original payment method used for the purchase. Please note that processing time may vary depending on your payment provider.

 

If you receive a partial refund or store credit, this may be due to the following reasons:

• The item is returned in a non-resalable condition.

• Return shipping costs were deducted from the refund.

• Restocking fees may apply to certain items.

 

 

 

 

• A restocking fee of up to 15% may apply to certain products, particularly large or bulky items, if returned for reasons other than defect or error on our part. The restocking fee will be deducted from the total refund amount.

 

 

 

 

• We offer exchanges for defective or incorrect items. If you would like to exchange an item, please follow the steps outlined in section 2 above to initiate the return and specify the item you wish to receive in exchange.

 

 

 

• Eazyseek.com complies with New York State General Business Law, which protects consumer rights for online transactions. Under New York’s consumer protection laws, buyers have the right to return items under certain conditions, including the right to cancel a contract within three days for items sold door-to-door, over the phone, or online, subject to exclusions.

 

• All customers are entitled to a full refund for faulty, misdescribed, or defective products in accordance with New York State’s laws on consumer goods.

 

 

 

 

• Order Cancellation: If you wish to cancel an order before it has shipped, please contact us immediately. We will attempt to cancel the order, but once the order has been processed and shipped, it may not be canceled. If the item has already shipped, please refer to the standard return process.

 

 

If you have any questions about our return policy or need assistance with a return, please contact us:

 

 

Important Notes:

• This Return Policy is subject to change, and any updates will be posted on this page with the date of the update.

• Please be aware that New York State laws related to returns and refunds may vary based on specific product categories, and additional consumer protection measures may apply in specific cases (such as cooling-off periods for certain types of sales).